Joachim Kiefer
Member of Hg’s Portfolio Team


Joachim is a member of Hg’s Portfolio Team, working with portfolio company executives on operational improvements and strategic initiatives. In addition, Joachim has taken on leadership of Hg’s Customer Success impact area, driving best practice adoption on retention and upsell/cross-sell through our community of portfolio company practitioners.

He previously served as the chief of staff to the Group CEO at Verisure Securitas Direct, the PE-owned European leader in monitored alarms for the residential and small business segments. Prior to this, he spent ten years at Bain & Company, working across a range of industries and capability areas with a focus on industrial goods & services and technology – including a two-year stint in Bain’s Silicon Valley office. He started his career as an investment banking analyst at Morgan Stanley.

Joachim is from Germany. He holds an M.Phil in Economics from Oxford University, and a BSc in Economics (1st class) from the London School of Economics and Political Science.


Joachim's Insights

Building your customer capabilities to unlock value in your business
Customer Success: the core ingredient