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We’ve seen JLA go from strength to strength during our partnership with them. This film explores their work so far and their plans for the future.

Founded in Yorkshire in 1973 JLA operates across a diverse sector base offering customers a fully inclusive machine supply and service proposition under the name of Total Care.

In addition, it provides customers with supplementary products and services, such as service contracts, compliance and safety service solutions, equipment sales and consumables. These are typically provided under eight-year contracts to customers who require laundry or catering equipment as a ‘mission-critical’ part of their operations.

We saw the opportunity to grow the core Total Care division through the professionalisation of sales and marketing. Whilst initially focusing on the laundry division, we also felt there were opportunities to expand JLA’s services across other industries, and to increase regional coverage.

Working in partnership with JLA’s management team we’ve introduced a number of projects, covering strategic planning, customer retention and pricing. In addition, we’ve helped to strengthen management and completed ten, small, bolt-on acquisitions of smaller laundry and kitchen equipment companies. The business now has a dedicated M&A team and the pipeline for further acquisitions is under development.

In 2011, JLA introduced a detergent range to accompany the machinery it leased, and in 2012, it expanded its white goods reach, sourcing and leasing equipment such as dishwashers. This expanded offering continued into other catering equipment such as prime cooking and refrigeration. Catering equipment now represents a third of JLA’s overall revenues.

In 2018, JLA was sold to Cinven at an investment return multiple of 4.0x.

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